Privacy Policy — bn55 Pakistan Online Gaming Platform

1 Introduction

bn55 is an online entertainment platform offering Live Casino games, sports betting covering Cricket, Pakistan Super League (PSL), T20 internationals, Football and Esports, Bingo, slots and promotional offers — all served to players across Pakistan with full PKR support and local payment options including JazzCash and Easypaisa.

When you use bn55, you share certain personal information with us. That is unavoidable — we need it to run your account, process PKR deposits and withdrawals, verify your identity, and keep the platform safe and fair for everyone. This Privacy Policy is our commitment to being fully transparent about what we collect, why we collect it, how long we keep it, and what rights you have over it.

We do not sell your data. We do not use it for purposes beyond what is described in this policy. We take data security seriously and apply appropriate technical measures to protect every account on the bn55 platform.

2 Personal Data We Collect

The personal information bn55 collects falls into three broad categories — information you provide directly, information generated through your use of the platform, and information collected automatically through cookies and similar technologies.

Information you provide directly:

• Full name as it appears on your official identification documents.
• Date of birth — collected to verify that you meet the minimum age requirement of 18 years.
• Pakistani mobile number used for account registration and, where applicable, linked to your JazzCash or Easypaisa wallet.
• Email address used to communicate with you about your account, promotions and platform updates.
• CNIC (Computerised National Identity Card) number and a copy of your CNIC or other identification document when identity verification is requested.
• Payment method details — including JazzCash or Easypaisa mobile wallet numbers, bank account details for bank transfers, Raast IDs, and card details for debit or credit card transactions.
• Any communications you send to the bn55 support team, including the content of live chat conversations, emails and support tickets.

Information generated through platform use:

• Account activity — login timestamps, session durations, games played, betting history including Cricket and PSL wagers, deposit and withdrawal transaction records.
• Bonus and promotion usage history.
• Responsible gaming interactions — any self-exclusion requests, limit-setting actions or support contacts related to gaming habits.

Information collected automatically:

• Device information — device type, operating system version, browser type and version.
• IP address and approximate geographic location derived from it.
• Referring URL and on-platform navigation behaviour collected via cookies.

3 How We Use Your Personal Data

bn55 uses your personal data only for the purposes set out below. We do not use your data in any other way without obtaining your consent first.

Where we rely on your consent to send promotional communications — such as emails about new bonuses, PSL betting promotions or Bingo offers — you can withdraw that consent at any time by contacting support or using the unsubscribe option in any marketing email we send you. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

4 Payment Data & PKR Transactions

All financial transactions on bn55 are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, the transaction is processed through secure third-party payment processors.

bn55 does not store full payment card numbers on our own servers. Card transaction data is handled by PCI-DSS compliant payment processors, and only tokenised or masked versions of card details are retained by bn55 for reference purposes.

For JazzCash and Easypaisa transactions, the mobile wallet number associated with your account is stored by bn55 to facilitate withdrawals back to the correct wallet. This number is linked to your verified account and is not shared with third parties for any purpose other than processing your requested transactions.

Transaction records — including deposit amounts, withdrawal requests, dates and payment method references — are retained by bn55 for a period necessary to meet operational and security requirements. These records may be reviewed in the event of a dispute, chargeback investigation, or security review.

5 Sharing Your Personal Data

bn55 does not sell, rent or trade your personal data to any third party for their own marketing purposes. Your data is shared only in the limited circumstances described below:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners and card processors receive the payment data necessary to complete your requested deposit or withdrawal transaction. These processors are contractually bound to use your data only for this purpose.
• Identity verification services — Where a third-party identity verification tool is used to confirm your CNIC and personal details, the minimum necessary data is shared with that service. This data is used solely for verification and is not retained by the verification provider beyond the period needed to complete the check.
• Platform technology providers — Live Casino game studios, Bingo software providers and other technology partners involved in delivering platform features may receive aggregated or session-level data necessary for game delivery and fair play auditing. Personal identity data is not shared with game studios.
• Analytics providers — Anonymised or aggregated usage data may be processed by analytics tools to help bn55 understand how the platform is used and where improvements can be made. This data cannot be used to identify individual players.
• Legal and security obligations — bn55 may disclose personal data if required to do so by a lawful request from a competent authority, or where disclosure is necessary to prevent fraud, investigate security incidents, or protect the rights and safety of bn55 or its users.

All third parties with whom bn55 shares personal data are required by contract to handle that data securely, use it only for the specified purpose, and not to disclose it further without authorisation.

6 Cookies & Tracking Technologies

bn55 uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help the platform function correctly, remember your preferences, and collect anonymous data about how players use the site.

The types of cookies bn55 uses include:

• Essential cookies — Required for the platform to function. These include cookies that keep you logged in during a session, maintain your account state, and enable the cashier and game features to work correctly. The platform cannot operate without these cookies.
• Session cookies — Temporary cookies that expire when you close your browser. They track your activity within a single visit to help the platform deliver a consistent experience across pages.
• Analytics cookies — Collect anonymised data about which pages are visited, how long players stay on each section, and what features are used most. This information is used in aggregate form to improve the platform experience for all Pakistani players.
• Preference cookies — Remember your settings such as language preference and display options so you do not need to re-enter them each visit.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics or preference cookies does not affect your ability to access games, make deposits, or place bets.

bn55 does not use cross-site tracking cookies or third-party advertising cookies that follow your activity outside the bn55 platform.

7 Data Security

Protecting your personal data is something we take seriously at bn55. We apply a range of technical and organisational security measures to safeguard the information stored on our systems and transmitted between your device and our platform.

• All data transmitted between your browser or mobile device and the bn55 platform is encrypted using SSL/TLS encryption. You can confirm this by the padlock icon in your browser's address bar.
• Account passwords are stored in hashed form — we never store plain-text passwords and our team members cannot retrieve your password. If you forget it, a reset process is used rather than retrieval.
• Access to player data within bn55's internal systems is restricted to authorised staff only, on a need-to-know basis. All internal access is logged and audited.
• Payment data is handled in accordance with the security standards of our payment processor partners, including PCI-DSS compliance for card transactions.
• Our systems are monitored for unusual activity, unauthorised access attempts, and security vulnerabilities on an ongoing basis.

Despite these measures, no online platform can guarantee absolute security. If you have reason to believe your bn55 account has been accessed without your authorisation, contact support immediately so we can investigate and take action to protect your account and balance.

You also play an important role in keeping your account secure. Use a strong, unique password for your bn55 account, do not share your login credentials with anyone, and log out of your account when using a shared or public device.

8 Data Retention

bn55 retains your personal data for as long as your account is active and for a reasonable period afterwards to meet operational, security and dispute-resolution needs. The general retention periods we apply are as follows:

• Account data (name, contact details, login history) — retained for the duration of your active account and for a period of up to five years after account closure.
• Transaction records (PKR deposit and withdrawal history, payment method references) — retained for up to seven years to meet financial record-keeping requirements and to resolve any payment disputes that may arise.
• Identity verification documents (CNIC copies, selfies) — retained for the period required to complete verification, and thereafter in accordance with applicable data retention obligations.
• Support communications — retained for up to three years after the most recent interaction to allow reference in the event of follow-up queries or disputes.
• Cookie and analytics data — retained in aggregated, anonymised form. Session-level data is not retained beyond the period needed for the analytical purpose for which it was collected.

When data is no longer needed and retention obligations have been met, bn55 securely deletes or anonymises it so it can no longer be linked back to you as an individual.

9 Your Rights Over Your Personal Data

As a user of the bn55 platform, you have certain rights regarding the personal data we hold about you. bn55 is committed to honouring these rights promptly and without unnecessary barriers.

• Right of access — You can request a copy of the personal data bn55 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction — If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. You can update basic account details such as your email address and mobile number directly through your account settings.
• Right to deletion — You can ask us to delete your personal data. We will honour this request where we are not required to retain the data to meet legal, security or contractual obligations. Note that deletion of your account data means your account will be permanently closed.
• Right to withdraw consent — Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time by contacting support. This does not affect any processing that occurred before withdrawal.
• Right to restrict processing — In certain circumstances you can ask us to limit how we use your data while a concern is being investigated.
• Right to data portability — You can request a structured, machine-readable copy of the personal data you have provided to bn55 for your own use.

To exercise any of these rights, contact the bn55 support team. We will verify your identity before processing any data rights request to ensure your data is not disclosed or altered by an unauthorised party.

10 Children's Privacy

bn55 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, use any feature of the platform, or provide any personal data to bn55.

We do not knowingly collect personal data from anyone under 18. If we become aware that a person under 18 has registered an account or provided personal data, we will immediately close the account and delete all associated data. If you believe that a minor may have registered on bn55, please contact our support team immediately so we can investigate and take action.

Parents and guardians are encouraged to use parental control tools on shared devices and to speak with young people in their household about age-restricted online platforms. More information on responsible gaming and keeping gaming safe for adults is available on our Responsible Gaming page.

11 Changes to This Privacy Policy

bn55 may update this Privacy Policy from time to time. Changes might be necessary to reflect new platform features, updated payment methods, changes in applicable data protection standards, or improvements to how we describe our data practices.

When we make updates to this policy, we will revise the "Last Updated" date shown at the top of this page. Where changes are material — meaning they significantly affect how your data is used or the rights available to you — we may also notify you directly via the email address or mobile number associated with your account.

Continued use of the bn55 platform after an updated Privacy Policy has been published constitutes your acknowledgement of the changes. We encourage you to check this page periodically so you always know what to expect from us on data privacy.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how bn55 handles your personal data, please get in touch with our support team. We are here to help and will do our best to respond to all privacy-related enquiries promptly.

You can reach the bn55 support team at:

For account-specific queries, please include your registered email address or mobile number (but not your password) in your message so our team can locate your account and assist you efficiently.